Frequently Asked Questions

Placing an Order

Has my order gone through?

When you place an order you will be asked to provide your email address. Once you have placed your order, you will receive an automated ‘order confirmation’ email, which will include all of the items that you have ordered.

If you don’t have an email address, you will be asked to provide a mobile number. If you provided a mobile number you will receive a text message confirmation with a link to view your order.

If you have any issues with placing an order, please contact us at hello@tattonhome.co.uk

How do I amend or cancel and order?

If you wish to amend or cancel you order then please contact us via email at hello@tattonhome.co.uk quoting your order number and explaining what you would like to do.

Please try to contact us as soon as you can after the order has been placed to ensure we can capture your request in good time.

How do I redeem a promotional discount?

If you have a valid promotional code, you can apply this to your order at checkout stage. Promotional codes are only valid on full-price products and cannot be used alongside any other offers.

Gifts

My order is for a gift. Can I add a message?

Yes. When you put an item in your basket you will be asked ‘is this a gift?’ You can add a gift message for your order here.

Do you provide a gift wrapping service?

All our orders are beautifully wrapped and presented, however, if you would like a ‘gift wrapped’ service please contact us at hello@tattonhome.co.uk

Do you sell Gift Cards?

Yes, our e-Gift Card values range from £10 to £100. Our e-Gift Cards are non-returnable and cannot be exchanged for cash. For our full range of e-Gift Cards, please follow this link.

Delivery

What delivery options do you offer?

The majority of orders will be dispatched using a standard parcel service. From dispatch you can expect your delivery to take between 2 - 4 working days to arrive. Shipping within the UK will be calculated on a parcel’s size and weight. The price we charge is inclusive of packing. If you need your order to arrive sooner, please contact us advising when you need the parcel to arrive and we will provide you with a quotation for an appropriate first-class, tracked service.

We offer free delivery for orders over £75.

We offer free local delivery within 2 miles of Mobberley or Knutsford (WA16).

We regret that currently we do not offer international shipping.

Where is my order?

You will receive an email from us once we have dispatched your parcel. The majority of orders will be dispatched using a standard parcel service. From dispatch you can expect your delivery to take between 2 - 4 working days to arrive.

If your parcel does not arrive with you after 14 days of dispatch, please contact us via email at hello@tattonhome.co.uk

If you have ordered a Pre-Order item, your order will be dispatched in-line with the timescales listed at the time of your purchase. If the expected stock date changes we will be in touch to advise you of the revised timescale. If a pre-order item is part of a larger order, all items will be dispatched when this product arrives.

Can I have my order delivered to an alternative or work address?

Yes, you can add an alternative delivery address at the checkout stage when placing an order. If you would like to change the delivery address after the order has been placed, please contact us as soon as you can at hello@tattonhome.co.uk stating your order number and the new address you would like to have the order dispatched to.

Returns & Refunds

How do I return?

The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Tatton Home. We recommend you send your package with a tracked service. Products must be returned in the same condition they were sold, including all original packaging. If your item arrives damaged, please contact us within 14 days attaching a photo and details of the damage.

For full details on returning an item (including those received as gifts), please follow this link.

How long will it take to receive a refund for returned items?

If you are entitled to a refund, it will be processed within 14 days of receiving your return parcel.

I can’t see my refund in my bank account yet?

You will receive notification form us when a refund has been processed. It may take a little longer for this refund to show in your bank account or other method of payment.

Ways to Pay

How can I make a payment?

Our store is powered by Shopify and we use Shopify’s secure Payment Gateway System.

We accept the following credit and debit cards: Visa, Mastercard and Mestro. In addition to these we accept PayPal and Apple Pay. We're sorry that we are unable to accept American Express.

What if my payment is not accepted?

Please check that the credit/debit card you are using to make the payment is registered to the same address as the billing address. If your card is registered to the same address, please ensure that you have entered the correct security code and expiry date. If this still doesn’t work, your card issuer may have declined your payment. Please contact them directly as we do not have any information about why payments are declined.

If you have any further issues with making payments, you can contact us at hello@tattonhome.co.uk

Contact us

If you have any other questions, please contact us via email at hello@tattonhome.co.uk